Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Marc & Sophie Montreal. By accessing our website and placing an order, you agree to the terms outlined below.

For any questions, please contact:
info@Marc&SophieMontreal.com

1. Applicability

By placing an order with Marc & Sophie Montreal, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms apply to all products, services, and transactions conducted through our website.

2. Product Information

We strive to ensure that all product descriptions, images, and pricing information are accurate and up to date.

However:

  • Minor variations in color or appearance may occur due to screen settings.

  • Typographical errors or inaccuracies may occasionally appear.

  • We reserve the right to correct any errors and update information without prior notice.

3. Orders & Payment

Orders will only be processed once full payment has been successfully received.

Available payment methods may include:

  • Credit & Debit Cards

  • Visa / Mastercard

  • PayPal

  • Apple Pay

  • Shop Pay

Payment options may vary depending on your location.

Marc & Sophie Montreal reserves the right to cancel or refuse any order in cases of suspected fraud or unauthorized transactions.

4. Processing & Delivery

  • Processing Time: 1–3 business days

  • Estimated Shipping Time: 3–7 business days (depending on location)

Orders are shipped directly from our international fulfillment partner to ensure efficient processing and competitive pricing.

Delivery times may vary due to customs procedures, carrier delays, or circumstances beyond our control.

Tracking information will be provided once your order has been dispatched.

5. Returns & Cancellations

Please refer to our separate Return Policy for detailed information regarding returns, eligibility, and refunds.

Order cancellations or address changes must be requested within 24 hours of placing the order.

6. Liability

Marc & Sophie Montreal is not responsible for:

  • Packages marked as delivered according to tracking information

  • Incorrect addresses provided at checkout

  • Delays caused by shipping carriers or customs

  • Force majeure events beyond our control

Customers are responsible for ensuring their shipping details are correct before completing their purchase.

7. Intellectual Property

All content on this website — including text, images, branding, logos, and design elements — is the intellectual property of Marc & Sophie Montreal.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Complaints Procedure

If you have a complaint, please contact us in writing at:

info@Marc&SophieMontreal.com

We aim to respond within 5 business days and will work towards a fair and satisfactory resolution.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Canada.

Any disputes arising from these terms shall be handled under applicable Canadian law.